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Episode 9: The Pivotal Leader – Steve Bernas

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Steve Bernas, President & CEO for the Better Business Bureau of Chicago and Northern Illinois, Inc. and the President of the Better Business Bureau Educational Foundation, grew up wanting to be a policer and helping people. When he came to the conclusion that he might have to shoot someone with a gun, he took another direction by joining the Better Business Bureau of Chicago and has been there for the past 29 years, growing in the ranks from the top up “with nowhere left to go internally”. In a different kind of way, he’s still living his dream by policing businesses to protect consumers.

In this episode, the most obvious common denominator for him is trust. “Trust is the currency of today’s marketplace,” he says. Learn more about his leadership style.

Podcast Topics Include:

  • Employee career development for retention
  • Continuous development for CEOs to be effective leaders
  • Need to continuously develop themselves to develop others
  • The importance of instilling the values of loyalty and dedication
  • Learning from and learning to love Millennials
  • The “secret sauce” for attracting top talent
  • “Setting the table” to find the right mentors, at all levels in one’s career
  • Steve’s recommended list of books to read and development suggestions

More About Steve Bernas

Over his 29-year career, he has mediated thousands of consumer and business-to-business disputes and also has had the extensive training in Alternative Dispute Resolution conflict resolution. Bernas is responsible for the overall leadership and day-to-day management of Better Business Bureau.

Bernas received his B.S. in Psychology from Loyola University of Chicago and currently serves on the Illinois Attorney General’s Automobile Advertising Review and the Attorney General Charitable Trust Committee, as well as the Federal Trade Commission Consumer Fraud Task Force.  He is currently on the Board of Directors of the FBI Citizens Academy Alumni Association and a past member of the Board of Advisors for Archbishop Quigley Seminary High School. In 2013 Bernas was awarded the distinguished FBI Directors Community Leadership Award in Washington, DC the top civilian FBI honor.

Learn More About Gina Trimarco

Learn More About Pivot10 Results

The Pivotal Leader is a production of Pivot10 Results, a strategy and training company that helps businesses shift from people problems to performance results.