COMMENT CENT$: Asking For Help Builds Relationships
By Gina Trimarco, Chief Results Officer “Excuse me sir, can I have some more?” is what goes through my mind lately while traveling and needing... Read More
COMMENT CENT$: Patriotism Pays In Loyalty
By Gina Trimarco, Chief Results Officer On Veteran’s Day this year I had to fly on business. Typically I fly Delta because service is always... Read More
COMMENT CENT$: Running Out Of Products = Running Out Of Business
By Gina Trimarco, Chief Results Officer The occasional “we’re out of that” happens and most customers are understanding. But sometimes, shame on you if you... Read More
COMMENT CENT$: Paying Attention Pays Off In Sales
By Gina Trimarco, Chief Results Officer Nothing drives me crazier than service providers (also known as sales people, even if they don’t think so) who... Read More
Keeping Sales Momentum Going After A Disaster
By Gina Trimarco, Chief Results Officer Many of our clients have been on my mind through Hurricane Florence. The struggle is real for all of us... Read More
How The Presidential Campaign Is Hurting Your Business Beyond The Obvious
By Gina Trimarco, Chief Results Officer Are you ready for this presidential election to be over? I think we all are at this point, from... Read More
Warning: The Employee “Plateau” is Your Enemy! How To Train & Retain – Zappos, Part 5
This is Part 5 (and the last) in my series of “What I Learned at Zappos Culture Camp” By Gina Trimarco, Chief Results Officer “Unhappy... Read More
Recruiting Is A Gamble. How Lucky Are You? My Zappos Experience – Part 4
Recruiting is a gamble. How lucky are you? – This is part 4 in my series of “What I Learned At Zappos Culture Camp”. By... Read More
Creating Customer Experiences Instead of Transactions: My Zappos Experience Part 3
This is Part 3 in my series of “What I Learned at Zappos Culture Camp” By Gina Trimarco What does it mean to “create an... Read More
The Ask-For-Forgiveness-Later Empowerment Strategy: My Zappos Experience Part 2
This is Part 2 of a series about: “What I Learned at Zappos Culture Camp” By Gina Trimarco What inspired me the most about spending... Read More